Contact Us:  01277 625 652
info@russellandridley.com

1, King George Court, Billericay High Street, Essex,CM12 9BY

Patient Information


 


Medical Emergencies

Russell and Ridley do not provide an Emergency Medical Service - Please note the following emergency numbers:

 

Service Telephone Number
 
A&E / Ambulance 999
NHS 111

Opening Hours

Regular opening hours are below. Russell and Ridley are closed on public Bank Holidays.

 

Day Hours
 
Monday 7am    to 9am
Tuesday 6.30pm to 8.30pm
Wednesday 9am    to 2pm
Thursday CLOSED
Friday 7pm    to 9pm
Saturday 8am    to 10am
Sunday CLOSED

Complaints

At Russell & Ridley we strive to provide high quality, evidence based healthcare coupled with excellent customer service. We hope that any differences of opinion, or issues with administration, can be dealt with swiftly and efficiently in a personalized manner, without the need for formal process, in the majority of cases. However, it is of course necessary to have a formal complaints procedure which is outlined below.

 

  • Patients are able to make both formal and informal complaints
  • Informal complaints can be made through a variety of mechanisms including: verbally through our receptionist or in writing by email to info@russellandridley.com or by letter
  • There is a comments and compliments book in reception for suggestions to be made by clients
  • Patients have access to our facebook and twitter social media sites, where feedback on our service can be given
  • Dr. Ridley is the responsible complaints manager for handling & considering complaints
  • Russell & Ridley is a small partnership & in the event of a complaint about one of the partners, the other will investigate, giving the other a chance to review the clinical record & answer the complaint
  • Any person is entitled to complain on behalf of a patient, if the client is unable to so themselves (For example parent or carer)
  • Formal complaints will be requested in writing & acknowledged within 3 working days
  • The complaint will be investigated and an outcome fed back to the complainant within 21 working days (Stage 1)
  • Client confidentiality, and the details of the consultation, is maintained
  • In the unlikely event of the complainant being dissatisfied with the complaint response then Russell & Ridley will request assistance for the client from AvMA medical (www.avma.org) and will direct them to their services (Stage 2)
  • Both Dr. Katharine Russell (4718141) and Dr. Maddi Ridley (4533065) are members of the General Medical Council and any unresolved cases following Stage 2 can be taken up with the GMC